Technical Project Manager, Customer Engineering

Technical Project Manager, Customer EngineeringRemote – India | Full-time | ₹10–12 LPAAbout KAVIA AIKAVIA AI is an enterprise software company building AI-powered products for complex software delivery workflows. Our platform helps teams work across large codebases and move more effectively from requirements and architecture through implementation, testing, release, and ongoing maintenance.We work closely with enterprise customers and engineering teams on real delivery problems, with a strong focus on execution, quality, and clarity.The RoleYou will own the operating rhythm for customer-facing technical delivery at KAVIA. This role sits at the intersection of customer delivery, engineering coordination, and execution management.You will help turn ambiguity into a clear plan, keep technical work on track, identify delivery risk early, and make sure customer-facing engineering work is executed with discipline. This is a high-ownership role for someone who can create structure, drive follow-through, and improve how delivery happens over time.What You’ll DoOwn execution for technical initiatives such as onboarding, integrations, workflow adoption, rollout planning, and delivery coordinationTranslate ambiguity into clear execution artifacts, including scope, milestones, owners, acceptance criteria, timelines, and definition of doneRun a strong delivery cadence across Jira, Confluence, Slack, and GitHub, including weekly status, risk tracking, dependency follow-up, and action closureSurface risks early, drive escalation when needed, and propose concrete options to unblock progressImprove release readiness through lightweight quality gates, readiness checks, and better sequencing across teamsStrengthen delivery processes through templates, checklists, dashboards, retrospectives, and clearer handoffsKeep internal and customer-facing status updates accurate, specific, and action-orientedWhat Success Looks Like in 60–90 DaysWorkstreams have clear scope, owners, timelines, and tracked dependenciesDelivery risks are identified earlier and escalated more effectivelyRelease readiness improves, with fewer last-minute surprisesStakeholders trust status reporting because it is clear, accurate, and usefulDelivery operations become more repeatable through better structure and follow-throughWhat We’re Looking For3–6 years of experience in technical project management, engineering program management, delivery management, or technical operationsExperience in SaaS, enterprise software, developer tools, or technical services environmentsStrong ability to drive outcomes without formal authorityExcellent written communication and strong operational disciplineComfort working across engineering and customer stakeholdersFamiliarity with SDLC, release management, dependency management, and quality processesWorking knowledge of tools such as Jira, Confluence, Slack, and GitHubAbility to work India hours with some overlap with US teams when neededNice to HaveExperience in customer engineering, implementation, solutions delivery, or professional services for software productsExperience supporting production SaaS or enterprise software releasesFamiliarity with CI/CD concepts, incident follow-ups, or post-release issue managementWhy Join KAVIA AIWork on meaningful enterprise engineering problems in a fast-moving AI software companyCollaborate directly with senior leadership and customer-facing technical teamsBuild leverage by improving not just individual projects, but the delivery system itselfGrow into broader ownership across delivery, customer operations, and technical executionHow to ApplyPlease send:Your resumeYour LinkedIn profileA short example of a delivery situation that was off track, what you changed, and what improved

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