Technical Support Engineer

Key Responsibilities:• Provide Support: Offer day-to-day support to clients, troubleshooting issues relatedto Microsoft Business Central ERP including modules like Sales, Purchasing,Warehouse, Manufacturing and Finance and other application maintenance• Issue Resolution: Resolve system errors, data discrepancies, and user inquiriespromptly and effectively. Track and document support issues and resolutions.• System Maintenance: Perform routine system maintenance tasks such as applyingupdates, patches, and ensuring smooth system performance.• User Assistance: Assist users with navigating the system, answering questions, andproviding guidance on best practices.• Root Cause Analysis: Investigate and resolve root causes of recurring issues andsuggest improvements.• Collaboration: Work with internal technical teams or third-party vendors to resolvemore complex issues or implement system improvements.• Testing & Debugging: Conduct basic system testing and help identify issues duringupdates, upgrades, or integrations.• User Training: Provide on-demand training to users on new features or processes andensure clients are using Business Central optimally.• Documentation: Maintain detailed documentation of support cases, solutions, andconfigurations.Qualifications:• Bachelor’s degree in Information Technology, or a related domain• 0–1 years of experience in application support, IT support, or sales operations• Solid understanding of Business Central core modules (e.g., Sales, Inventory,Manufacturing).• Familiarity with system upgrades, patching, and release management.• Strong analytical and problem-solving skills.• Excellent communication and coordination skills.• Ability to work independently and handle multiple support tickets simultaneously.Key Skills:• Experience in implementing or supporting business process automation.• Familiarity with MS SQL or database management.• Previous experience in a support role within a professional services firm is preferred.Languages Known:• English & TamilSoft Skills:• Strong problem-solving• Excellent communication and interpersonal skills• Capable of handling user queries with understanding and patience• Adaptability to changing systems and business needs• Effective time management and multitasking abilities• Collaboration across cross-functional teams

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