IT Modern Workplace Engineer

IT Modern Workplace Engineer — MSP DivisionRemote | Hybrid Cloud & Infrastructure SupportRemote (Worldwide) | Preferred time zones: GCC / India / Pakistan (Saudi business hours coverage required: Sun–Thu, 08:00–17:00 Riyadh)Full-time | 3-month probation | Competitive salary + learning budgetConstruction / Engineering / Oil & Gas experience preferredAbout QITTQITT Solutions is a practitioner-led M&A technical integration advisory. We're expanding our Managed Services (MSP) practice for Saudi ARAMCO contractor ecosystems and GCC enterprises.Our People Culture – The QITT WayAt QITT, people are central to our success. Every client outcome, every integration delivered, every reputation earned starts with the people behind the work. We believe the best teams are built on trust, respect, and the freedom to be yourself.Here's what that looks like in practice:Trust First, Always: We hire smart people and then trust them to deliver. No micromanagement. No surveillance. Clear KPIs, clear expectations, and the autonomy to meet them your way.Speak Bravely, Without Fear: Your voice matters, regardless of your title. We actively encourage every team member to challenge ideas, flag risks, and share honest opinions. The best ideas often come from the people closest to the work.Learn, Grow, Repeat: We invest in your development because your growth is our growth. A dedicated learning budget, certification support, and real career progression – not just promises on a poster.Mistakes Are Lessons, Not Failures: We operate in complex, high-stakes environments. When something goes wrong, we run a blameless review, extract the lesson, and add it to our collective experience. Mistakes are tuition, not termination.One Team, No Hierarchy of Worth: Titles exist for clarity, not status. From the Managing Partner to the newest engineer, we are equals contributing different expertise to the same mission. We support each other, cover for each other, and win together.The Monday Morning Test: Our goal is simple: we want every person at QITT to wake up and think, "I can't wait to work with my team today." If that feeling ever fades, we want to know, because fixing it is everyone's job, starting with leadership.Respect Is Non-Negotiable: We respect your time, your expertise, your boundaries, and your life outside of work. Remote-first means we trust you to manage your workday, and we protect your right to switch off.Ownership, Not Just Employment: Every team member owns their outcomes. You will never hear "that's not my job" at QITT. When the client needs something, we figure it out together.Radical Transparency: We share context, not just tasks. When you understand the why behind the work, you make better decisions. We keep our people informed on where the business is heading and how their work connects to the bigger picture.Celebrate Wins, Share Credit: When we deliver, we celebrate as a team. Credit belongs to the people who did the work. Recognition is specific, public, and immediate.About the RoleWe're seeking a skilled IT Modern Workplace Engineer to join our IT managed services team. You'll provide comprehensive technical support across hybrid environments for multiple clients, managing infrastructure, cloud platforms, and day-to-day end-user support.Working from your home office, you will manage:On-Premises: Edge firewall, S2S/Client VPN, LAN/VLAN, wireless controllers, Windows Server (AD, GPO, DNS, DHCP), Hyper-V, File/Print services, Backup/DR.Microsoft Azure: Entra ID, MFA, Intune (MDM/MAM), Azure VMs, Azure Backup.Microsoft 365: Admin, user management, optimization.Security: Maintain security compliance, monitor EDR alerts, and respond to security incidents.Endpoint: Troubleshoot desktop/laptop, mobile devices, email, and application problems.Own L1/L2 support end-to-end: triage → troubleshoot → resolve → document (L3 escalation only when needed).Protect SLAs with discipline: ≥98% monthly compliance (Response: (Fri PM–Sun PM) with advance notice + time-in-lieu.What we're looking for (must-haves)5+ years in IT support/infrastructure operations (MSP or enterprise preferred).Strong technical proficiency across Windows Server administration, network management, cloud platforms, EDR tools, and security operations, including log analysis, trace diagnostics, and secure configuration.ITIL-aligned ticket hygiene and audit-ready documentation.Proven SLA discipline in a customer-facing role (CSAT track record).Confident escalation with context (impact, evidence, what's already tried).Certifications: AZ-104 (or higher) + M365 Endpoint Administrator (MD-102) or equivalentNice-to-havesAZ-305 | ITIL v4 | CCNA | Security+ | AWS & Google Cloud CertificationWhat success looks like≥98% SLA compliance (tracked weekly)≥60% first-contact resolutionCSAT ≥4.5/5 with professional, empathetic comms100% of meaningful fixes captured as reusable runbooksFewer repeats through proactive preventionWhat we offerLearning budget: $1,500/year (certs/training; pre-approved, reimbursed on completion)Performance-linked bonuses (post-probation) + time-in-lieu for on-callRemote-first culture: clear KPIs, no micromanagement, high trustGrowth path: L2 → L3 specialization or team lead as we scaleHow to apply (Deadline: 15 Feb 2026)Email CV + short cover letter (max 500 words) to: Subject: Remote IT Support Engineer – (Your Name)Please answer:- Your strongest SLA environment (scope + SLAs + results)- Your toughest P1 (what broke, how you diagnosed, resolution)- Why remote MSP work, and why QITT#SaudiAramco #Aramco #EPC #Contracting #OilAndGas #MSP #ITSupport #Azure #Microsoft365 #RemoteJobs #GCC #India #Pakistan #Construction #Engineering #CyberSecurity

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