Service Supervisor

Service Supervisor | Luxury Lodge | Kruger National Park Salary: Negotiable DOE | Live-in Kendrick Recruitment is seeking an experienced and professional Service Supervisor to join a luxury lodge in the Kruger National Park. This role is ideal for a hospitality professional with a strong guest service focus, leadership skills, and operational knowledge of food and beverage service in a high-end environment. Key Responsibilities: Ensure consistency in services and products offered to guests Monitor staff and patron activities to ensure compliance with liquor regulations Perform and supervise beverage preparation and service tasks, including presentation, sales, and training Assist in developing and implementing specialty drinks for welcome, morning, and evening services Promote optimal communication between the kitchen and service teams, including daily briefings and pass management Investigate and resolve guest complaints professionally Manage stock control, inventory, and equipment maintenance for service areas Estimate consumption, schedule orders, and verify delivery contents for quality and quantity Maintain par levels for crockery, cutlery, glassware, and beverage/service equipment Review beverage menus, analyze recipes, and assign prices to menu items Ensure effective POS operation, monitoring reports to identify popular and profitable items Coordinate equipment repairs and services such as refrigeration and ice machines Requirements & Skills: Strong knowledge of luxury F&B customer service standards Comprehensive understanding of local, regional, and international wines and beverages Knowledge of food preparation, product quality, and cooking methods Understanding of stock procedures, inventory control, and departmental administration Familiarity with hygiene standards, cleaning products, and equipment operation Ability to plan, budget, and manage departmental tasks efficiently Excellent attention to detail, time management, and organizational skills Strong interpersonal skills, emotional control, and team leadership abilities Proactive, adaptable, and able to work accurately under pressure Commitment to delivering exceptional guest experiences Interested candidates are invited to submit their CV to apply for this opportunity.

Apply Now