Mainframe ISV Software/Application Support Engineer

Job SummaryWe are looking for an experienced Mainframe ISV Software/Application Support Engineer to support enterprise applications and ISV software products running on IBM z/OS environments. The candidate will be responsible for L2/L3 production support, troubleshooting, software maintenance, and operational support of Mainframe systems.Key ResponsibilitiesProvide L2/L3 support for Mainframe ISV software and enterprise applications.Install, configure, maintain, and upgrade ISV products using SMP/E.Troubleshoot job failures, abends, and production issues.Analyze SYSLOGs, dumps, and system messages for root cause analysis.Support JES2/JES3 operations and batch job monitoring.Coordinate with vendors for patches, fixes, and issue resolution.Work with infrastructure and application teams during deployments and production support activities.Maintain technical documentation and operational procedures.Participate in incident, problem, and change management activities.Support automation activities using REXX or JCL utilities.Required Skills4–6 years of experience in Mainframe Production Support or ISV Software Support.Strong hands-on experience with:IBM z/OSJCLTSO/ISPFSDSFJES2/JES3SMP/ERACFExperience in SYSLOG analysis and Abend troubleshooting.Experience supporting ISV products from vendors like Broadcom, BMC Software, IBM, Rocket Software, or OpenText.Basic knowledge of REXX scripting and automation.Familiarity with ServiceNow, Jira, and ITIL processes.Preferred SkillsExperience with CICS, DB2, IMS, or MQ.Exposure to Control-M, Endevor, ChangeMan, or Omegamon.ITIL certification is an added advantage.

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