Senior Vice President - Training

Summary:The SVP, Training will lead the Company’s strategic vision and execution of comprehensive, digitally driven Training & Development programs. This role requires a visionary leader to drive digital transformation within the Training function, needed to thrive in a rapidly evolving business landscape. The leader will also be responsible for overseeing the Process Training programs for new and existing employees.Principle Accountabilities:Strategic Leadership & Digital Transformation Develop, implement, and manage a holistic digital learning strategy aligned with the organization's overarching business and digital transformation goals. Champion the adoption and integration of digital learning technologies (e.g., LMS, learning experience platforms, AI-driven learning tools) across the organization. Program Design Conduct comprehensive needs assessments to identify current and future digital skill gaps across the workforce. Design and oversee the development of innovative, scalable digital learning content and programs, including simulations, virtual reality, microlearning, and blended learning models. Technology Management & Innovation Evaluate, select, and manage digital learning platforms and technologies to ensure they meet organizational needs. Stay abreast of emerging trends and best practices in digital learning and workplace technology to drive continuous innovation in the Training function. Oversee the creation of a robust digital learning infrastructure, including onboarding programs for new hires. Process Training Design an effective Training strategy and facilitate the planning and delivery of programs and strategies. Ensure all training programs align with business objectives and operational requirementsAttributes & Attitude: Proven experience in developing and implementing large-scale digital learning strategies. Deep understanding of current and emerging technologies and platforms. Exceptional strategic thinking, leadership, and change management skills Strong analytical skills and experience with data-driven decision-making to measure effectiveness. Excellent communication and interpersonal skills.Knowledge: Qualification:Graduate/Post-Graduate in Management/Business Experience:15-20 years of experience in a BPO company and a minimum of 5 years of experience managing digital transformation for the Training function.

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