Customer Quality Lead

Role & responsibilities Lead and manage all customer quality-related activities, ensuring adherence to company standards and customer expectations. Ensure delivery of trains with the right quality; halt deliveries and escalate to top management if safety or compliance issues remain unresolved. Implement and maintain the Project Quality Management Plan (QMP) in alignment with Kinet standards and customer requirements. Monitor customer satisfaction and proactively address any concerns or quality-related issues. Drive efficiency and continuous improvement within the quality team through enhanced analysis methods and reporting practices. Act as the primary liaison with customers for quality concerns, ensuring clear, effective, and timely communication. Collaborate with internal departments to ensure all customer requirements are consistently met. Lead the resolution of customer complaints in coordination with internal and external stakeholders. Ensure strict adherence to final inspection procedures and quality protocols at the site. Train, mentor, and guide the customer quality team, fostering a culture of quality and collaboration. Prepare and present detailed quality reports and insights to cross-functional teams as required. Work cross-functionally to manage inspections and enhance overall customer satisfaction. Preferred candidate profile Bachelor's degree with 14+ yrs/ Diploma with 18+ yrs of experience, preferably from Mechanical or Electrical disciplines. At least 8 years of direct involvement in Customer Quality activities of the rolling stock or rolling stock components sector. Strong knowledge of quality management standards, particularly ISO IRIS). A strong Customer Service Focus is required. Strong reporting skills and clear communication. To Apply: Interested candidates should submit their updated resume to Thanks Regards KINET Railway Solutions Limited

Apply Now