Senior Sales Manager (Inside Sales & Tele calling Operations)

Position DetailsJob Title: Senior Sales Manager – Inside Sales & Tele calling OperationsLocation: KozhikodeEmployment Type: Full-TimeExperience Required: 4–8 YearsIndustry Preference: BPO Services, Consulting, EdTech, SaaS, Service Sales, Business Services, Inside SalesAbout the CompanyWe are a fast-growing B2B service-oriented company specializing in industry-specific solutions and BPO services for SMEs. Our organization focuses on delivering customized and recurring service solutions through strong client relationships, operational excellence, and deep domain expertise.As part of our expansion, we are looking for an experienced and result-oriented Senior Sales Manager to lead and scale our inside sales and tele calling operations. The role involves building and managing a high-performing telesales team consisting primarily of remote-working professionals, freshers, and educated homemakers.Role OverviewWe are seeking a highly driven, process-oriented, and execution-focused Senior Sales Manager with strong experience in telesales and inside sales team management.The ideal candidate should have evolved from an individual tele caller or inside sales executive into a leadership role and possess a deep understanding of the complete sales lifecycle — including lead qualification, demo scheduling, follow-ups, conversion management, CRM discipline, team productivity, and revenue growth.This position requires strong leadership capabilities, hands-on sales management, coaching expertise, and the ability to drive aggressive business targets in a fast-paced environment.Key ResponsibilitiesSales Team LeadershipLead, manage, and mentor a team of 10+ tele callers and inside sales executivesRecruit, onboard, and train freshers and remote-working team membersBuild a performance-driven and target-oriented inside sales cultureConduct regular call audits, sales reviews, and coaching sessionsImprove team productivity, demo quality, and conversion performanceDevelop strong accountability and performance tracking systemsSales Operations & Revenue GrowthHandle inbound and assigned leads efficientlyDrive revenue growth through structured follow-up systems and sales disciplineEnsure high-quality demos and effective sales pipeline managementMonitor daily sales activities, KPIs, CRM updates, and reporting accuracyDevelop and optimize tele calling scripts, objection-handling methods, and sales SOPsMaintain consistent lead engagement and follow-up processesProcess & Performance ManagementEstablish measurable sales processes and reporting frameworksTrack revenue, conversions, demos, productivity, collections, and performance metricsImprove lead response time and follow-up consistencyWork closely with management to achieve monthly and quarterly business goalsEnsure operational discipline across the inside sales teamCustomer EngagementUnderstand SME customer requirements and business pain pointsConduct consultative sales discussions through phone and video callsBuild long-term client relationships to support recurring business growthDeliver professional and solution-oriented customer interactionsRequired Skills & QualificationsMandatory Requirements4–8 years of experience in Inside Sales, Tele calling, B2B Sales, or Service SalesProven experience managing telesales or inside sales teamsExperience in BPO services, consulting, EdTech, SaaS, or business services industriesStrong leadership, team-building, and coaching abilitiesExcellent communication skills in English and HindiHands-on experience with CRM systems and sales reportingStrong understanding of remote team managementAbility to perform in a target-driven start-up environmentStrong sales execution and follow-up management capabilityPreferred Candidate ProfileStarted career in tele calling or inside sales and progressed into leadership rolesExperience building telesales teams from scratchStrong trainer, mentor, and motivatorHighly process-oriented and KPI-drivenComfortable managing women work-from-home teams and freshersStrong closer with a hands-on sales mindsetEntrepreneurial, disciplined, and execution-focused personalityKey Performance Indicators (KPIs)The selected candidate will be evaluated based on:Revenue generation and business growthTeam productivity and sales efficiencyDemo quality and conversion ratioFollow-up effectiveness and lead managementCRM discipline and reporting consistencyTeam retention and performance stabilityAchievement of monthly and quarterly sales targetsCompensation & BenefitsCTC: ₹5 Lakhs per annumAttractive performance-based incentivesCareer growth opportunities in a fast-scaling organizationLeadership exposure and team-building opportunitiesStructured operational environment with long-term growth potentialWork Schedule6 Days WorkingPhone and video-based sales operationsNo field sales or travel requiredOffice-based leadership role with remote team coordination responsibilitiesWhat We Are Looking ForWe are looking for a candidate who is:Aggressive in achieving sales targetsStrong in team building and people managementProcess-driven and disciplinedEntrepreneurial and execution-focusedComfortable working in a fast-growing business environmentPassionate about inside sales and team performance improvementCandidates Who May Not FitThis role may not be suitable for candidates who:Have only field sales experienceLack hands-on telesales or inside sales exposureAre uncomfortable working with aggressive targetsCannot effectively manage remote teamsPrefer non-performance-oriented work environments

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