Technical Architect – ServiceNow+ Generative AI

Company Description HSN Tech Solutions is a forward-thinking technology company specializing in software development and digital solutions. We empower businesses to transform their ideas into scalable, user-friendly applications through the use of cutting-edge technologies and agile practices. Our expertise in custom software development, enterprise solutions, and AI-driven applications enables organizations to achieve enhanced efficiency and competitive advantages. Dedicated to quality and innovation, we partner with clients across industries to deliver future-ready solutions that drive meaningful digital transformation. Certified ServiceNow resources with hands-on experience across the areas particularly Employee Center and Now Assist AI Scope of Work : 1. Design and Development: Responsible for end-to-end design and development of the parent ServiceNow portal and subportals, ensuring implementation in a non-production environment. 2. UI/UX Design: The portal must feature an intuitive and accessible user interface and experience, optimized for both desktop browsers and mobile devices 3. ServiceNow Process Orchestration: All process orchestration must be implemented within ServiceNow, utilizing existing licenses the client has. 4. Functional prototype: The delivered POC must include universal ticketing functionality and AI-driven capabilities tailored to employee-initiated service requests and questions. Key technical areas Include: • An parent portal homepage • Department portals (as sub-portals) and their UI pages • Approvals page that lists all the approvals pending and completed • Employee Center / Employee Center Pro • Universal Ticketing across departments • Dashboards, reports, and data visualisations to visualise data related to selected data points that will support the proof of value of the product • Now Assist AI — sourcing answers from native knowledge bases, SharePoint and external sources • Process orchestration for selected services • Fulfiller workspaces, dashboards and reporting • Mobile-ready and accessible from non-corporate devices • SharePoint integration ( 1Apr- 31Aug)

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