Customer Success Manager

Department Customer Success & Growth Job posted on Nov 01, 2025 Employee Type Probationer Experience range (Years) 3 years - 8 years ROLES & RESPONSIBILITIESCustomer Success & Engagement Build strong relationships with school leaders and teachers to ensure adoption and impact. Drive high customer satisfaction (NPS) and ensure timely issue resolution. Retention & Revenue Growth Lead school retention and renewals while identifying upsell and cross-sell opportunities. Ensure timely fee collections and support schools in boosting admissions. Training & Implementation Support Conduct training for teachers and staff to drive effective program use. Track implementation quality and coordinate with Academic and Sales teams. Reporting & Campaigns Maintain accurate records of school interactions, performance, and collections. Execute BTL campaigns and share periodic progress reports. EXPERIENCE 5+ years in customer-facing roles in Ed tech (field sales, account management, or key accounts). Experience in collections, upselling, and school relationship management Fluent in local language and open to travel to our partnered schools. Graduate; MBA/BTech or math background preferred. COMPETENCIES Strong customer orientation and stakeholder management. Effective communicator and trainer. High ownership, structured, and solutions-driven. Tech-savvy and comfortable working in fast-paced environments.

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