ITSM Fresh Service

TCS hiringRole: ITSM Fresh Serviceexperience: 5-10Location: BangaloreMust have:· Freshservice Platform Ownershipo Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. o Implement automation workflows, SLAs, and integrations with other enterprise tools. · Process Optimization & Governanceo Design and refine ITSM processes aligned with ITIL best practices. o Ensure compliance, consistency, and continuous improvement across service management operations. · Stakeholder Engagemento Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. o Provide training and support to end-users and internal teams on Freshservice usage and enhancements. · Reporting & Insightso Develop dashboards and reports to track KPIs, SLA adherence, and service performance. o Analyze trends to identify improvement opportunities and reduce ticket resolution time. · Innovation & Integrationo Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. o Support initiatives around self-service, knowledge management, and AI-driven support.

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