SERVICE NOW ITSM

Greetings from TCS Human Resources Team!!Dear Candidate,We’re hosting an exclusive Walk-in Drive in Location on 20th December for professionals skilled in Enterprise Solutions – and we’d love to meet you!It is purely an in-person drive, where candidates are expected to be present in person for the process.Job DescriptionSKILL:-SERVICE NOW ITSMLocation: KOLKATAExperience Range: 4- 14 YearsMinimum Qualification: 15 years of full-time educationMust have:· Strong understanding and knowledge in ITIL Processes· Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers· Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets· Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts· Develop standards , process and support and maintenance of existing environment· Develop use-case scenarios for Testing· Assist with analyzing and converting business requirements to system requirements· Work with stakeholders to design testing strategies for development, QA and UAT environments· Working knowledge of ServiceNow release upgrade process for implementation· Experience with full suite of ITSM modules including Incident, Request, Problem, Change,Case managements, Service Portal, Asset Management , CMDB, Discovery, Performance Analytics, ITBM

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