Information Technology Service Desk

Greetings from TCS !!! TCS is hiring for IT IS_Service Desk Role - Service Desk Required Technical Skill Set - ITIL, ITSM, International Voice Exper, Technical support Desired Experience Range - 4-6 years Location of Requirement - Kolkata Desired Competencies (Technical/Behavioral Competency) Must-Have Excellent communication skills Voice Support Experience L1 Technical support experience for retail domain Hands on exp of Service Now ticketing tool & Active directory will be an added advantage Chat Support experience Should be familiar with remote support for end users Ready to work in a 24*7 environment Comfortable with Rotational shifts & Rotational WO Minimum 2.5 years commitment to work with project Clearing Customer Evaluation is a must to work for the project Good-to-Have Chat Support Technical support Role descriptions / Expectations from the Role Associate should be able to work on different application issues with Good Troubleshooting Skills. Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries. Team player and ready to manage shared account model with 24*7 support (managing multiple accounts

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