Manager - Operations

Roles & Responsibilities:• Must have Product knowledge.• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.• Understand & meet Client Services deliverables.• To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.• Maintain MMRS and MOM.Prerequisites:• Bachelors in any degree, preferably Bachelor’s in Hotel Management.• Good command over both written and spoken English.• Keen eye for hygiene, cleanliness, grooming, health and safety.• Excellent knowledge of food & beverage service.• Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.

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