Senior Process Associate

Customer Support Executive – NIGHT SHIFT (Inbound Voice)Location- Salt Lake, Sector V, Kolkata (On-site with free cab drop service)Shift & Schedule- Night Shift aligned with U.S. time zones - Days Off: Fixed weekends – Saturday & Sunday off - Schedule: Monday to Friday workweekAbout the Role- Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets. - Resolve queries professionally and accurately, ensuring timely issue resolution. - Listen actively, empathize, and provide clear, personalized support.Requirements- Strong communication skills in English (verbal & written), preferably US accent-neutral. - Minimum 12th pass; graduation or diploma is a plus. - Comfortable working night shifts in U.S. time zones. - Preferred: Fresher/Prior experienced, All are welcome.Compensation & Benefits- Gross Salary: ₹19,000–₹23,000 per month - Travel Allowance + Subsidized Meals - Free Cab Drop after night shift - Attendance Bonus: ₹1,000 per month - Annual Performance Bonus: Up to ₹15,000 - PF & ESI coverageInterested candidates are encouraged to apply immediately: Call HR Naba 9341020560 for more details

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