Job Title:
Senior Quality Assurance Manager
Company: Demographic HR Services
Location: Kolkata, West Bengal
Created: 2025-12-18
Job Type: Full Time
Job Description:
We’re Hiring: Manager - Quality | Kolkata Experience:7+ years(BPO Industry experience mandatory ) Designation Eligibility:OnlyManager & Deputy Manager CTC:₹12-14 LPA Location:Kolkata Shift:Rotational (24x7) Working Days:5Key Responsibilities:✅ Drive continuous improvement for TQ and Delivery ✅ Manage Call Quality & Client-related KPIs ✅ Strengthen Quality Management Processes ✅ Ensure SLA/SLO metrics are accurately captured & reported ✅ Drive Process Control & Compliance ✅ Improve sales & upsell metrics through quality interventions ✅ Provide feedback, refresher, and corrective training What We’re Looking For: ✔Graduatein any discipline ✔Green Belt Certified ✔Mandatory banking experiencewith relevant quality exposure ✔ Strongpeople management & analytical skills ✔ Proficiency inMS Office & Data Handling ✔ Ability to work in amulti-cultural, fast-pacedenvironment ✔ Experience in designingFMEA frameworksInterested? Apply now! Contact : Call/WhatsApp:8750557705 Email:qualitydemographic@ DM or share profiles via email WhatsApp: 8750557705 (No Calls)Apply Now: Channel for updates: #QualityManager #BankingJobs #BangaloreJobs #QualityManagement #ProcessImprovement #Leadership #JobOpening #QualityAssurance #QualityControl #SixSigma #ProcessExcellence #OperationalExcellence #ContinuousImprovement #GreenBelt #TQM #CustomerExperience #CallQuality #RiskManagement #Audit #KPI #SLAManagement #BusinessExcellence #Kolkata #Quality #QC #Qualitycontrol