Sky Phygital Relationship Manager

Role OverviewAs a Sky Phygital Relationship Manager, you will manage a mapped customer base through a hybrid engagement model—field visits, video calls, and telecalling. The role focuses on cross-selling banking products, deepening relationships, and delivering superior customer experience.Key Responsibilities- Engage customers through physical visits, video interactions, and telecalling. - Cross-sell banking products: - Liabilities: Savings, Current Accounts, Term Deposits - Assets: Home Loans, LAP, Car Loans, Personal Loans, Gold Loans - Promote third-party products: Insurance, Mutual Funds, Digital Banking solutions. - Convert leads from Virtual Relationship Managers and Customer Engagement Center. - Ensure accurate documentation, KYC compliance, and timely service delivery. - Achieve monthly targets and maintain high customer satisfaction scores.Qualifications & Experience- Graduate/Postgraduate in any discipline (Finance/Commerce preferred). - 1–4 years of experience in banking, financial services, or sales. - Strong communication, negotiation, and relationship management skills. - Digital-savvy with ability to demonstrate mobile banking features.Skills & Competencies- Customer-centric approach with strong sales orientation. - Ability to work with multiple teams and meet deadlines. - Familiarity with CRM tools and digital engagement platforms.

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