Research Associate/Customer Support Associate

Company OverviewSteora provides tailored business and technology outsourcing solutions to small and mid-level markets. Our dedicated resources ensure that every client receives the exact support they need, whether it’s technical support, functional support, or a complete CRM solution.With deep expertise in business process management (BPM), we help organizations reduce costs, improve service levels, and enhance operational quality—making your business processes more agile, effective, and future-ready.PositionResearch Associate/Customer Support AssociateRole & ResponsibilitiesWe are seeing a detail-oriented and proactive Research Associate to join our team,specializing in providing administrative support and document preparation services forCanadian lawyers and law firms. The ideal candidate will be responsible for resolvingtickets related to document processing and administrative tasks, ensuring that the legalprofessionals can focus on their core activities.Key Responsibilities:Ticket Resolution: Generate, manage and resolve tickets from clients regarding administrative tasks and document preparation. Prioritize and organize incoming requests to ensure timely responses and solutions.Research and Analysis: Conduct thorough research to gather and synthesize information from the documents and administrative processes Analyze legal requirements and prepare summaries and reports as needed.Document Preparation: Assist in the preparation, formatting and proofreading of documents ensuring compliance with relevant legal standards. Manage document processing including filing, organizing, and maintaining digital and physical records.Client Support: Serve as a point of contact for the client inquiries, providing exceptional customer service and support.Process Improvement: Identify opportunities for streamlining and administrative and document preparation processes to enhance eJiciency. Provide recommendations for tools and AI technologies that can aid in administrative support.Required Skills & Qualifications- Bachelor’s degree. Excellent research, analytical and problem-solving skills. - Strong proficiency in document management software and MS Office Suite - Strong knowledge in PDF document editing. - Knowledge of Canadian and European legal systems and procedures is a plus. - Exceptional written and verbal communication skills. - Good knowledge of AI tools like ChatGPT is a plus. - High level of attention to detail and organization. - Ability to work independently and collaboratively in a fast-paced environment.Work Schedule & Location- Timings: Monday – Friday, 6:30 PM – 3:30 AM IST (Night Shift) - Mode: Onsite - Location: MANI CASADONA IT BUILDING, Plot IIF/4, Action Area I, III, Newtown, West Bengal 700160 - Facility: Drop service provided - WFH: Post 3 months 1 WFH per week and post 6 months 2 WFH per week.

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