Ocean Freight Manager - West Region

Job Purpose: Responsible for managing and controlling all Ocean operations in the region while ensuring compliance, service quality, and cost efficiency. The role supports the Regional Head in achieving Ocean P&L objectives, drives process improvements, fosters stakeholder collaboration, and delivers superior customer service while effectively leading the Ocean operations team. Key Accountabilities: Manage and control all ocean freight operations (FCL, LCL, imports, exports) in the West region, ensuring compliance, service quality, and cost efficiency. Drive P&L performance for the ocean freight product in the region, delivering on revenue, gross profit, and cost optimization targets. Develop and maintain strong relationships with carriers, NVOCCs, and vendors to secure competitive procurement rates and optimal space allocation. Collaborate with sales and account management teams to support business growth, improve customer satisfaction (NPS/CSAT), and expand market share in key trade lanes. Monitor regional performance through KPIs (transit times, documentation accuracy, operational efficiency) and take corrective action to ensure service reliability. Ensure adherence to company SOPs, ISO standards, and regulatory requirements while driving process improvements and digitalization. Lead, mentor, and develop the regional ocean operations team, ensuring engagement, capability building, and performance delivery. Education & Qualifications: Bachelor's Degree in Business, Logistics, Supply Chain, or a related field. Experience: Minimum 10-12 years of relevant working experience in the logistics industry in similar capacity with regional or P&L responsibilities. Specialist Knowledge & Skills: Strong analytical and problem-solving skills; both short-term/tactical and long-term/strategic Act as focal point for logistics related escalations and complaints, and all other quality matters Knowledge of sustainability practices in shipping and logistics. Familiarity with international trade regulations and customs processes. Exposure to cost-optimization or process re-engineering projects. Interpersonal & Communication Skills Excellent verbal and written communication skills. Strong leadership, stakeholder management, and team development capabilities. Strong negotiation skills with shipping lines and vendors. Ability to manage conflict and drive alignment across functions. Experience in handling cross-cultural teams and global stakeholders.

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