Technical Support Executive

We are looking for a Technical Support Executive who can assist users with technical issues, provide clear resolutions, and ensure a smooth support experience. This role is customer-facing and operational, focused on troubleshooting, communication, and timely issue resolution.You’ll be the first point of contact for users and play a key role in maintaining service quality.Key ResponsibilitiesProvide L1 technical support via phone, email, or chatTroubleshoot basic hardware, software, and application issuesLog, track, and update tickets using support toolsEscalate unresolved issues to the appropriate technical teamsGuide users through step-by-step solutions in a clear mannerEnsure SLA adherence and timely closuresMaintain accurate documentation of issues and resolutionsFollow support processes and quality standardsRequired Skills & ExperienceBasic understanding of computer systems, operating systems, and applicationsFamiliarity with Windows / macOS environmentsBasic networking knowledge (internet, VPN, Wi-Fi, LAN)Good verbal and written communication skillsAbility to explain technical issues in simple languageWillingness to work in shifts, if required

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