Systems Engineer - Cloud

Principal responsibilities: In this role you will be handling case of trouble tickets for Azure infrastructure and services Further you will do Self-assignment and prioritization of support ticket queue Furthermore you will take action support requests promptly, engaging with end users, application teams and other IT resources to evaluate and resolve issues. Moreover you will be responsible for improvement of KB articles to improve L1 case handling, working proactively with ServiceDesk to reduce escalation of repeat issues Further you will be involved in deployment of device patches via remote update methods for Azure workloads, coordinating testing and phased rollouts Moreover you will monitor compliance and plan update rollouts to ensure compliance is maintained Furthermore, you will be responsible for installation of approved software Additionally you will be handling management of vulnerability detection tools and test and implementation of fixes Further, you will maintain system documentation and processes. Moreover, you will assist in the design of infrastructure solutions and architecture in line with best practice and security requirements Lastly you will contribute as a project resource to Infrastructure Projects, including the completion of assigned project tasks working with project managers/coordinators.Required qualifications/experience: You have 2-5 Years’ Experience Administering an Enterprise Server Environment Further you have industry certifications (alternatively demonstrated equivalent industry experience): Moreover you have Microsoft AZ900 or other Azure or Windows Server related qualifications Additionally you have experience or certification in IT Service Management (ITIL)

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