Remote Customer Support Representative – (voice project with Upsell/Cross Sell Experience)

**** FOLLOW OUR VIRTUAL LAB TECH PAGE ON LINKEDIN ****About the RoleWe are looking for Customer Support Representatives to support a US client. This role involves handling customers through voice channels. FLUENCY IN ENGLISH IS A MUST. MUST HAVE CROSS SELL/UPSELL EXPERIENCE IN A BPO.Work ScheduleMust be willing to work anywhere between 6:00 PM IST to 6:00 AM ISTNight shift aligned with US business hoursPayoutVoice Process: Rs 160 per hourKey ResponsibilitiesHandle inbound/outbound customer interactions (calls)Provide accurate information related to appointments, billing, insurance, or general healthcare queriesCross sell/upsell at all available opportunities.Document interactions clearly and accurately in the systemEscalate issues as per defined processes when requiredMaintain a professional, empathetic and customer-focused approachMandatory RequirementsFluency in spoken and written EnglishPrior BPO experience in cross selling and upselling.Willingness to work night shifts (Anywhere between 6 PM – 6 AM IST)Must have own Windows 11 laptopHigh-speed and stable internet connectionQuiet and professional work-from-home setupPreferred QualificationsDual monitor setup (preferred, not mandatory)Important NotesThis is a remote work-from-home opportunityStrict adherence to data security and confidentiality policies is requiredPerformance and compliance are closely monitored

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