Atlassian Administrator

Job Title: Atlassian Administrator (with Cloud Experience)Location: RemoteWork Hours: Primarily IST with overlap into PST Immediate joiners. This is a 100% remote role. The client is US-based, so the primary working hours will align with the Indian time zone, with some overlap required with PST. Key ResponsibilitiesCloud experience mandatory Expertise on Atlassian Tools such as Jira, Confluence & ServiceDeskRich stakeholder and end-user management experience, including training & supportShould possess migration experience such as JIRA to JIRA, Confluence to JIRA, Gitlab to JIRA/Confluence, Rally to Jira, Zendesk to Jira etc.Experience on key Atlassian plugins such as Portfolio, BigPicture, Zephyr, Tempo, Structure, Auditor, Configuration Manager etc.Misc. Workflows Extension, Suite Utilities, Toolkit, Workflow Toolbox, Rich Filters for Jira Dashboards; PowerScripts, Automation for Jira, SFDC, Script Runner, EazyBi Reports, CustomFields Usage, RefinedWiki, Gliffy, etc; LDAP/Active Directory/Crowd User Directory Management in Atlassian Tools, Exalate, AIO ReportsTools (JavaScript/JQuery, Groovy, Java, C++); Build-CI (Jenkins/Maven); Jira REST API/Jira SDK/Plugins, ITIL, Helpdesk, Zendesk, ServiceNowBeing able to use applications like Zendesk, ServiceNow / Slack / MS Office/GSuiteCollecting and documenting relevant data related to nature of issuesPossess excellent communication and organizational skills, along with excellent interpersonal skillsHave demonstrated abilities to multi-task, including solid time management skills.Manage, troubleshoot, and optimize Jira workflows, fields, issue types, permissions, notifications, filters, boards, dashboardsIdentify areas for improvement, optimization, and consolidationAdvise Corporate Engineering & other teams on best practices for Jira, ConfluenceCommunicate and share knowledge with internal and external contacts at all levelsThe ideal candidate will be a forward-thinking, structured problem solver who is passionate about optimizing configurations to maximize employee experience. You will manage and monitor multiple SaaS applications and play an active role in designing the portfolio of applications available for use at Amplitude.

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