Operations Support Manager

Company Description Aakash Educational Services Limited (AESL) is a premier test-prep company in India with over 36 years of legacy, offering comprehensive services for Medical (NEET), Engineering (JEE), School/Board Exams, and Competitive Exams. With 300+ centers nationwide, AESL has successfully helped transform the lives of lakhs of students by aiding them in achieving their dreams. Aakash has a proven track record of producing over 85,000 Rankers across NEET and JEE. Our mission is to build an omni-channel learning platform, leveraging innovative and technology-driven hybrid programs and digitally-enabled learning solutions. At AESL, we are dedicated to fostering an environment of innovation, engagement, and continuous mentorship, providing exceptional career opportunities for professionals. Role Description This is a full-time on-site role for an Operations Support Manager based in Kohima. The Operations Support Manager will oversee day-to-day operational tasks, including coordinating between departments, implementing operational procedures, managing staff training, and ensuring optimal customer service. The position involves enhancing operational efficiency, conducting regular performance analysis, and resolving any operational issues swiftly. The role requires a hands-on approach in managing and supporting various operational activities to ensure seamless service delivery and customer satisfaction. Qualifications Skills in Operations Management, including coordinating between departments and implementing procedures Strong Analytical Skills for performance analysis and problem resolution Effective Communication and Customer Service skills to ensure optimal service deliver. Bachelor's degree Prior experience in an operations role is highly preferred Excellent organizational and time management skills Ability to work effectively in a high-paced, dynamic environment

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