General Manager

Key Responsibilities 1. Pre-Opening Planning & Execution Coordinate with project, design, and procurement teams for smooth handover from construction to operations. Develop detailed pre-opening timelines, budgets, and checklists covering all operational departments. Ensure brand standard implementation across rooms, F&B outlets, public areas, and back-of-house facilities. Oversee OS&E (Operating Supplies & Equipment) and FF&E (Furniture, Fixtures & Equipment) procurement for timely setup. 2. Team Building & HR Readiness Recruit, train, and mentor department heads and key team members to ensure service excellence from Day 1. Drive pre-opening training programs focusing on SOPs, brand culture, and guest service standards. 3. Sales, Marketing & Business Development Develop and implement the hotel’s pre-opening sales and marketing strategy in alignment with corporate teams. Build relationships with local corporations, travel partners, and media to generate pre-opening buzz and bookings. Establish online presence, pricing strategy, and distribution channels pre-launch. 4. Financial & Budgetary Controls Prepare and monitor pre-opening budgets to ensure cost control and financial efficiency. Implement revenue management systems and forecasting tools for optimal business performance post-opening. 5. Licensing & Compliance Oversee acquisition of all necessary licenses, permits, and certifications for hotel operations. Ensure adherence to safety, security, health, and environmental standards before and after opening. 6. Operational Readiness & Launch Conduct mock drills, soft openings, and trial runs to fine-tune guest experiences. Ensure operational excellence for a seamless grand opening and brand-compliant guest journey.

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