Technical Support Executive / Helpdesk Engineer

About Worksent WorkSent, formerly known as Eynetech, is a trusted support partner to various service providers such as MSPs, MSSPs, ISPs, Datacenters, and SaaS companies. With a journey beginning in 2015, our mission is to empower service providers by offering cost-efficient service packages. We have earned the trust of over 60+ satisfied clients globally through our dedication to excellence. Work Experience: 1 - 2 yearsWork Location: Infopark, Kochi Responsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing systems. Essential requirement:Excellent communication skills.Willing to work in rotational shift.Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.Good knowledge of working with Windows and MacOS systems.Proficient knowledge of computer systems and their peripherals.Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.Minimum 6 months voice experience in International Technical Support preferred.Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage.

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