Operations Manager – Training & Performance Coaching Company

About the RoleWe are looking for a high-ownership Operations Manager who has direct experience running operations in a training, L&D, coaching, skilling, or education services company. This role requires someone who has managed the full training value chain — sales → scheduling → trainer deployment → learner operations → billing → reporting — and can build these processes into a scalable machine.This is not a generic operations role. We want someone who has lived inside the training world, understands how revenue is generated, how trainers are managed, how fulfilment works, and how to keep the entire engine running end-to-end.Key ResponsibilitiesSales Operations* Own lead flow, qualification, proposals, pricing sheets, and coordination with the sales team* Manage pipeline hygiene, follow-ups, and CRM accuracy* Ensure client commitments are clearly documented before handoff to fulfillmentTraining Fulfillment & Delivery Ops* Create and maintain SOPs for training delivery, onboarding, scheduling, and trainer assignment* Manage the trainer network (availability, quality, communication, deployment)* Coordinate with enterprise clients for calendars, attendance, reports, assessments, and feedback* Ensure every session, workshop, and project is delivered on time and at expected qualityMarketing Operations* Coordinate campaigns, landing pages, trainer funnels, and communication flows* Work with marketing to track conversions, campaign performance, and lead source analyticsFinance & Commercial Operations* Manage invoicing, collections, PO processes, and financial hygiene* Track revenue, cost of trainers, margins, and project-wise profitabilityProcess & Systems* Maintain CRM, LMS, project trackers, and dashboards* Create automation and workflows to reduce manual load* Build operational documentation, SOPs, and checklistsPeople & Vendor Coordination* Work closely with trainers, sales team, product team, and clients* Manage escalations, internal communication, and coordination across functionsRequirements* Mandatory: Experience as an Operations Manager or similar role inside a training/L&D/coaching/education services company* Strong understanding of training delivery processes, trainer management, and client coordination* Proven experience running sales ops, marketing ops, or revenue ops in a service business* Hands-on with CRM tools (Zoho, Bitrix24, HubSpot, or similar)* Strong process-building and documentation skills* Ability to enforce discipline, deadlines, and quality across multiple moving parts* High ownership, high accountability, bias toward execution* Ability to work in a fast-moving, entrepreneurial environmentPreferred Qualifications* Experience running operations for a training company at scale (10+ trainers, 50+ programs/year)* Experience with LMS, evaluation systems, or digital learning platforms* Prior exposure to AI-enabled training tools is a plusWhy Join Us* Build the core operational engine of the world’s largest Performance Coach community* Work on cutting-edge AI-powered practice labs and workforce readiness tools* High impact, high ownership, and a chance to shape a national and global skilling ecosystem

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