Receptionist & Customer Experience Executive

Job description:Location: Vennala, KochiCompany: Masterpet Care Private LimitedAbout UsMasterpet is a tech-first pet care company based in Kerala, focused on delivering modern, high-quality grooming, wellness, and retail services for pets. We combine technology with genuine pet care to create a premium experience for pet parents.We are looking for a responsible and pet-loving Receptionist & Customer Experience Executive to manage our pet store operations in Vennala, Kochi.Key ResponsibilitiesWelcome and assist customers visiting the storeHandle appointment bookings and billing (POS system)Answer phone calls and WhatsApp inquiries professionallyMaintain store cleanliness and front desk organizationAssist in managing inventory and stock displayCoordinate with grooming staff for smooth daily operationsDrive the pet pickup & drop van when requiredEnsure pets are handled safely and comfortablyRequirementsComfortable handling dogs and catsGood communication skills (Malayalam, English and basic Hindi)Friendly, confident, and customer-focused personalityBasic computer knowledgeValid driving license (LMV)Freshers can applyPreferred QualitiesInterest in pets and animal careResponsible and punctualAbility to multitask in a fast-paced environmentPositive attitude and willingness to learnSalary & BenefitsCompetitive salary based on experienceGrowth opportunity in a fast-growing pet care startupFriendly and energetic work environmentJob Type: Full-timeWork Location: In person

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