Customer Service Specialist - Banking Voice process for Kerala Kochi location

Hiring For Banking Voice ProcessRole:A banking customer support role is all about helping customers with their financial needs, questions, and problems—usually as the first point of contact between the customer and the bank.Responsibilities:Core responsibilities Handling customer queries: Answering questions about accounts, transactions, loans, credit cards, etc.Resolving issues: Fixing problems like failed transactions, incorrect charges, or login issues.Guiding customers: Explaining banking products (savings accounts, fixed deposits, loans, insurance).Processing requests: Helping with account updates, card blocking, password resets, etc.Complaint management: Listening to concerns and ensuring they’re resolved properly.Requirement:Excellent communication skills in English & Tamil / English & Telugu / English & Hindi /English & Kannada.Graduation is Mandatory.Good sales and convincing skills.Work Details:Location- Kochi, Kalamassery.24/7 Operation6 days working.1 rotational week off.Male Candidate: Rotational Shift including night shift.Female Candidate: Day Rotational Shift.Salary- 23,000 CTC and 19,000 Take Home.Interested candidate kindly share your updated CV to this number- Jagadeesan HR 9842425551

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