Manager

Job Title: Manager – Admissions Call CenterLocation: Chandigarh University, ChandigarhDepartment: Admissions / Inside SalesRole OverviewChandigarh University is seeking a results-driven and strategic Manager – Admissions Call Center to lead large-scale inside sales operations. The role is accountable for driving admission revenue, optimizing lead conversion, and ensuring high-performance team execution within a fast-paced, target-oriented environment.The incumbent will manage a team of 50–80 Admission Counselors, supported by Team Leaders, and will be responsible for achieving aggressive enrollment targets through structured sales processes and operational excellence.Key Responsibilities1. Revenue & Sales Performance Management- Own and deliver monthly, quarterly, and annual admission revenue targets - Track and improve key sales metrics such as conversion ratios, revenue per counselor, and funnel efficiency - Implement robust daily/weekly performance tracking systems - Drive continuous improvement in lead-to-admission conversion2. Lead Management & CRM Excellence- Design and execute strategic lead allocation frameworks based on counselor performance and specialization - Ensure timely follow-ups, pipeline movement, and effective closure strategies - Monitor lead aging, leakage, and drop-offs; take corrective actions - Enforce CRM hygiene, reporting accuracy, and data-driven decision-making3. Team Leadership & Performance Optimization- Translate organizational targets into actionable team and individual KPIs - Conduct daily huddles, performance reviews, and structured coaching sessions - Mentor and develop Team Leaders to enhance team productivity and conversion efficiency - Foster a high-performance, accountability-driven culture4. Operations & Process Excellence- Ensure adherence to defined sales processes, scripts, and compliance standards - Optimize call center operations for efficiency, productivity, and quality - Collaborate with marketing teams to maximize ROI on lead generation campaigns6. Team Management & Workforce Stability- Effectively manage large teams in high-pressure admission cycles - Monitor and control attrition, absenteeism, and engagement levels - Ensure morale, motivation, and retention through structured interventionsCandidate Profile- Experience: 8+ years in edtech , education , edutech, college, university,telesales, inside sales, admissions, or call center operations - Proven track record of managing large teams and delivering aggressive revenue targets - Strong analytical mindset with expertise in performance metrics and sales dashboards - Demonstrated leadership in high-pressure, target-driven environments - Excellent communication, coaching, and stakeholder management skills - Education: Graduate (mandatory)Key Competencies- Sales Leadership & Revenue Ownership - Data-Driven Decision Making - Team Management at Scale - CRM & Funnel Optimization - Problem Solving & Execution Excellence - High Resilience & Pressure HandlingHow to ApplyInterested candidates can share their resume at:anjali.hrd@7814304289Immediate joiners are strongly encouraged to apply.

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