Store Manager

Position: Store ManagerLocation: Kazo-Wave Mall, JammuDepartment: Retail OperationsReports To: Cluster ManagerRole Summary- Responsible for overall store performance and profitability - Ensure exceptional customer experience and brand representation - Lead the store team to achieve sales, operations, and service excellenceKey Responsibilities- Achieve monthly and annual sales targets - Monitor KPIs: ATV, UPT, Conversion %, Bill Value - Drive upselling, cross-selling, and customer engagement - Ensure high-quality customer service at all times - Handle escalated customer concerns and resolve issues - Build customer loyalty and repeat business - Conduct performance reviews and team meetings - Maintain a productive and motivated team environment - Oversee daily store operations and SOP adherence - Manage cash handling, billing, and daily reconciliation - Maintain compliance with audit and security guidelines - Maintain attractive and organised product displays - Prepare daily/weekly/monthly business reportsQualification & Experience- Graduate - 4–7 years of retail experience, including 2+ years in a Store Manager role - Experience in premium/luxury retail preferred - Willingness to work in mall/store shift timings, weekends & holidays

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