Client Experience Executive (Front Desk – Sales & Billing)

About the JobSnoot Experience Centre is a modern, design-led pet healthcare brand based in Hyderabad. Snoot brings together veterinary care, grooming, pet essentials, and home delivery under one thoughtfully designed experience centre.We are looking for a Client Experience Executive who will manage the front desk, customer coordination, billing, and appointment management, ensuring every pet parent receives a warm, professional, and organised experience.This role is ideal for candidates who have worked in clinics, hospitals, hotels, luxury retail stores, showrooms, salons, or other customer-focused environments where service quality and attention to detail are important.Responsibilities• Welcome pet parents and manage reception / front desk operations• Handle billing, invoicing, POS, and payment processing• Manage appointments, scheduling, and follow-ups• Respond to WhatsApp and phone enquiries professionally• Coordinate with veterinarians, grooming team, CRM, and accounts• Maintain accurate customer records in CRM systems• Promote grooming services and retail products when appropriate• Ensure the reception area remains clean, organised, and professional• Provide a warm and memorable experience for every customer and petRequired Qualifications• 1–3 years experience in front office, reception, or customer service roles• Experience in hospital, clinic, salon, hotel, showroom, or retail environment• Strong communication skills in English and Telugu• Comfortable handling billing, invoicing, POS systems, and basic computer operations• Customer-focused attitude with strong interpersonal skills• Ability to multitask and stay organised in a busy environment• Comfortable around dogs and catsPreferred Qualifications• Experience in clinics, hospitals, luxury retail, hospitality, or premium service environments• Familiarity with CRM systems (Zoho CRM is an advantage)• Experience managing appointments, follow-ups, and service coordination• Exposure to sales support or service upselling• Basic understanding of billing or accounting workflows• Additional language skills such as HindiApplySend your resume to soma@WhatsApp: +91 9100004415Location: Hitex Road, Kothaguda, Hyderabad-

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