Enterprise Server Expert

Expertise in Windows Server, Linux, and VMware virtualization platforms enables efficient troubleshooting and resolution of complex issues. As a major incident management professional, leading technical response to critical incidents affecting infrastructure is key. Operating system handling, database support, and overall IT infrastructure oversight are crucial duties. Effective communication and collaboration skills are necessary to work seamlessly with vendors, internal teams, and stakeholders. As the primary technical escalation point for all server-related Major Incidents (MIM) and P1 events, serving as the main technical triage leader on bridge calls and in war rooms is essential. Coordinating efforts between L2 support, application teams, vendors, and other cross-functional stakeholders is vital. Serve as the primary technical escalation point for all server-related Major Incidents (MIM) and P1 events. Lead technical triage on bridge calls and in war rooms, coordinating efforts between L2 support, application teams, vendors, and other cross-functional stakeholders. Perform advanced, real-time troubleshooting to diagnose and resolve complex issues across Windows Server, Linux, and VMware virtualization platforms. Drive the restoration of critical infrastructure services with a focus on minimizing business impact. Author and deliver comprehensive Root Cause Analysis (RCA) and detailed post-incident reports. The ideal candidate should possess superior troubleshooting and Root Cause Analysis (RCA) capabilities, demonstrated ability to remain calm, focused, and organized during high-pressure situations, and ITIL v3/v4 Foundation certification is required. Key competencies include Crisis Management, Collaboration, Analytical Mindset, Communication, and Proactive Mindset. The ideal candidate should have 5–8 years of hands-on experience in enterprise server administration and high-severity incident response.

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