Systems Engineer - Cloud

Principal responsibilities:In this role you will be handling case of trouble tickets for Azure infrastructure and servicesFurther you will do Self-assignment and prioritization of support ticket queueFurthermore you will take action support requests promptly, engaging with end users, application teams and other IT resources to evaluate and resolve issues.Moreover you will be responsible for improvement of KB articles to improve L1 case handling, working proactively with ServiceDesk to reduce escalation of repeat issuesFurther you will be involved in deployment of device patches via remote update methods for Azure workloads, coordinating testing and phased rolloutsMoreover you will monitor compliance and plan update rollouts to ensure compliance is maintainedFurthermore, you will be responsible for installation of approved softwareAdditionally you will be handling management of vulnerability detection tools and test and implementation of fixesFurther, you will maintain system documentation and processes.Moreover, you will assist in the design of infrastructure solutions and architecture in line with best practice and security requirementsLastly you will contribute as a project resource to Infrastructure Projects, including the completion of assigned project tasks working with project managers/coordinators.Required qualifications/experience:You have 2-5 Years’ Experience Administering an Enterprise Server EnvironmentFurther you have industry certifications (alternatively demonstrated equivalent industry experience):Moreover you have Microsoft AZ900 or other Azure or Windows Server related qualificationsAdditionally you have experience or certification in IT Service Management (ITIL)

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