Remote Technical Support Specialist

Job Summary We're a global force delivering leading-edge customer experience and workforce engagement software solutions for enterprise contact centers. Our solutions simplify and improve the customer and agent experience, providing exceptional service experiences. We blend agility with stability, challenging the market with best-of-breed business solutions. Our complete suite of contact center and workforce engagement & optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Making a difference by developing new solutions and turning big ideas into reality is what drives us. We're looking for someone to provide remote technical and application problem resolution assistance related to aspect products. You'll diagnose, troubleshoot, repair and debug complex computer systems and software. You'll engage additional resources when necessary and provide effective communication to management, peers, and account team in support of customers. Key requirements include: Gaining knowledge of assigned customers' technical and business environment Documenting and verifying reported problems Troubleshooting and resolving issues using available tools, resources, and documentation Additional requirements include understanding PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs, as well as strong customer service and teamwork skills. Required Skills and Qualifications The ideal candidate will possess: Excellent troubleshooting and problem-solving skills Strong analytical and communication skills Ability to work independently and as part of a team Benefits We offer a competitive compensation package, including benefits and opportunities for growth and development.

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