Automotive Service Advisor

Company DescriptionElectro – The Car Diagnose Experte is Kerala’s leading German premium car workshop, specializing in diagnostics, repairs, and servicing of luxury vehicles like BMW, Mercedes, Porsche, and Mini Cooper. We are expanding our team to provide world-class service to our clients.Role DescriptionWe are looking for a customer-focused Service Advisor to be the key point of contact between our customers and the workshop team. The ideal candidate will have excellent communication skills, a passion for cars, and strong organizational ability to manage service schedules, customer follow-ups, and service documentation.ResponsibilitiesGreet customers and understand their vehicle service needsProvide accurate service estimates and timelinesCoordinate between customers and technical team to ensure smooth service deliveryFollow up with customers on service progress and post-service satisfactionMaintain accurate service records and manage appointmentsPromote additional services and genuine spare parts when appropriateQualificationsMinimum 2+ years experience in automotive service advisory role or customer service in automotive industryGood understanding of German premium car brands (BMW, Mercedes, Porsche, Mini Cooper preferred)Excellent communication and interpersonal skillsOrganized, customer-centric, and solution-orientedPassion for automobiles and eagerness to learnWhy Join Us?Work in a professional, growth-oriented environmentOpportunity to engage with premium automotive clientsCompetitive salary and career growth potential

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