Service Now Lead

Service Now LeadLocation: IndiaPosition: Full time, remoteMin yoE: 7+(relevant)Job Description:Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.Tools: ITSM, HRSD, Workplace Service Delivery, Field Service, Flow Designer, EC ProKey Responsibilities:Lead ServiceNow KT, system audits, and configuration governance.Design and optimize catalog items, forms, and access roles.Partner with HR, Facilities, and IT on cross-functional workflows.Identify automation gaps and streamline service delivery.Track module usage, ticket SLAs, and workflow effectiveness.Ensure platform readiness for audits and stakeholder updates.Liaise with vendors for support and roadmap planning.Qualifications:5+ years administering the ServiceNow platform across ITSM, HRSD, FSM, Workplace Delivery, and EC Pro.Deep knowledge of ServiceNow Flow Designer, business rules, client/server scripts, and ACLs.Proficient in creating and managing catalog items, approval workflows, dynamic forms, and SLAs.Experience integrating ServiceNow with third-party systems (e.g., identity platforms, facilities systems).Skilled in metrics setup: ticket volumes, deflection rates, module usage, and SLA performance.Demonstrated experience leading ServiceNow instance upgrades, patch management, and clone processes.Familiarity with domain separation, scoped apps, data import/export sets, and UI policies.Strong in stakeholder engagement: collaborating with HR, IT, and Facilities to define and streamline service workflows.Proven track record in preparing for audits, managing compliance documentation, and training L1/L2 teams.

Apply Now