Customer Support Associate

About OZivaOZiva is India’s leading clean, plant-based nutrition and wellness brand. We are on a mission to empower every individual to be a better version of themselves by providing holistic wellness solutions rooted in science, nature, and innovation. Backed by science and guided by purpose, we offer a range of products that promote better health, fitness, skin, and hair - all made with the cleanest, most effective plant-based ingredients.About this Role:We’re looking for empathetic, well-spoken, and driven individuals to join our Customer Support & Experience Team. You’ll play a key role in helping them navigate our offerings, identify the right products for their needs, and offer tailored support to drive conversions - all with a focus on compassion, trust-building, and meaningful conversations.Key ResponsibilitiesCommunicate with customers via calls to address queries, resolve concerns, and provide effective solutions.Offer personalised recommendations tailored to customer needs, ensuring a positive and seamless experience.Deliver professional, empathetic, and high-quality support while adhering to defined processes and service standards.Resolve customer concerns promptly and efficiently to maintain high levels of satisfaction and loyalty.Share customer insights and feedback with internal teams to drive continuous improvement in products, services, and processes.Achieve defined performance metrics and service benchmarks consistently.What We’re Looking ForStrong verbal communication skills in English and Hindi (other languages are a plus).A compassionate, customer-first approach - you genuinely want to help.Ability to follow processes accurately and consistently.Comfortable working in a target-driven, fast-paced environment.Prior experience in sales, customer service, or tele-calling is a plus, but not mandatory.Qualification:HSC (12th) with 0-3 years of work experience. Graduates are also welcome.Must have a strong internet connection and a pair of headphones with a mic.Immediate joiners preferred.What We OfferWork-from-home flexibilityGroup Mediclaim Policy & Personal Accident Insurance.Training and guidance on OZiva’s product range and communication techniquesAn opportunity to be part of a high-impact team working on one of the most important growth levers at OZiva.

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