Glean Engineer & Administrator

Job Title: Glean Engineer & AdministratorLocation: Pan IndiaJob Summary:We’re seeking a tech-savvy and detail-oriented Glean Engineer & Administrator responsible formanaging, optimizing, and maintaining Glean - the enterprise knowledge search andcollaboration platform. This role requires a blend of technical expertise, problem-solving skills,and strong collaboration abilities to help our organization unlock the full potential of Glean forenhanced employee productivity and knowledge sharing.Key Responsibilities:1. Platform Administration:Serve as the primary administrator of the Glean platform, ensuring smoothfunctionality and accessibility for all users.Manage user access, permissions, roles, and licenses in line with organizationalpolicies.Monitor system performance and troubleshoot technical issues promptly.2. Implementation & Customization:Collaborate with stakeholders to configure Glean for specific organizationalneeds and workflows.Optimize platform search capabilities and knowledge indexing to align withbusiness priorities.Design and implement customizations, integrations with other enterprise systems(e.g., Slack, Jira, Google Workspace, etc.), and automation workflows.3. Knowledge Management Optimization:Develop strategies to enhance the quality and discoverability of sharedknowledge within Glean.Configure taxonomy, tagging systems, and other organizational structures forbetter knowledge categorization.4. Data Analysis & Reporting:Analyze usage metrics, adoption rates, and search patterns to assess platformeffectiveness.Provide stakeholders with insights and recommendations for improving userexperience and knowledge accessibility.5. Training & Support:Create and deliver training materials and sessions for employees to maximizeGlean adoption.Offer end-user support and serve as a point of contact for employeesencountering technical challenges.6. Compliance & Security:Ensure compliance with organizational security protocols and data protectionpolicies.Work closely with IT teams to address security concerns and maintain systemintegrity.Qualifications:Education: Bachelor’s degree in Computer Science, Information Technology, or arelated field. Equivalent experience may be considered.Experience:Minimum of 2–5 years experience in enterprise software administration orknowledge management platforms.Hands-on experience with Glean or similar enterprise search tools (e.g., Coveo,SharePoint, ElasticSearch).Skills:Proficiency in integrating APIs and working with enterprise tools.Strong analytical and problem-solving skills to address platform challenges.Excellent written and verbal communication skills for engaging with users andstakeholders.Ability to manage projects and coordinate with cross-functional teams.

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