D365 Finance & Operations (D365FO) – Finance Functional Support (L1/L2)

D365 Finance & Operations (D365FO) – Finance Functional Support (L1/L2) Company: Mindzer Systems Location: India (Remote/Hybrid — may require working from our India office when needed) About Mindzer Systems Mindzer Systems is a technology consulting firm specializing in Microsoft Dynamics 365 implementations—especially Finance & Operations (D365FO)—and cloud-based business solutions. We foster a supportive environment built on collaboration, ownership, and continuous growth. Role Overview We are hiring a D365FO Finance Functional Support Specialist (L1/L2) to support day-to-day operations for D365FO Finance. This is a support-focused role (not a pure implementation role). The ideal candidate has 2+ years supporting D365FO Finance and is familiar with India localization concepts and compliance flows. Important: Candidates must have proven D365FO Finance support exposure and familiarity with India localization. Key Responsibilities - Provide L1/L2 functional support for D365FO Finance modules (GL, AP, AR, Cash & Bank, Fixed Assets, etc.) - Troubleshoot common issues: posting errors, settlements, workflow issues, rounding differences, master data problems - Support end users, document fixes, and maintain FAQs / knowledge base - Coordinate escalation to internal functional/technical teams or Microsoft when required - Assist with testing and validation for patches, hotfixes, and enhancements - Support UAT activities during upgrades or rollouts (as needed) India Localization (Familiarity Required) Must be familiar with the concepts and flows of: - GST / RCM - TDS/TCS - E-Invoice / E-Way Bill - Multi-branch taxation basics (as applicable) (Hands-on implementation depth is not mandatory, but the candidate must understand the processes and be able to support users.) Requirements - 3+ years experience in D365FO Finance support or functional role - Good understanding of finance processes (AP/AR/GL) and troubleshooting mindset - Familiarity with DMF (import/export) is a plus - Strong communication skills and documentation ability - Microsoft certifications are a plus

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