Account Manager - US Healthcare

Job Description – US Healthcare Account ManagerPosition:Account Manager – US Healthcare Staffing Location:[Insert Location / Remote] Employment Type:Full-timeAbout the Role We are looking for aresults-driven and client-focused US Healthcare Account Managerwith proven expertise in managing staffing programs, especially withinClient-Specific Units (CSU)andHealthcare Workforce Logistics (HWL) MSP programs . This role will be theprimary bridge between clients, MSP partners, and internal recruiting teams , ensuring smooth delivery of healthcare staffing services, compliance with regulations, and outstanding client satisfaction.Key Responsibilities Account Management & Client Engagement Serve as the primary point of contact for assigned healthcare client accounts. Manage relationships withMSPs, CSU-based accounts, and direct clients . Conduct regular business reviews with clients to assess performance, forecast demand, and resolve issues. Build strong partnerships with MSP program managers, VMS coordinators, and healthcare system stakeholders. MSP / VMS Operations Manage requisitions viaVMS platforms(HWL, Fieldglass, Beeline, ShiftWise, etc.). Ensuretimely submission of candidatesin line with client SLAs. Track and monitor requisitions to achievefill rates and cycle time goals . Resolve escalations involving compliance, onboarding, or billing concerns. Recruitment & Delivery Coordination Collaborate with recruitment teams to prioritize and fulfillcritical CSU/HWL program openings . Ensure compliance withcredentialing, background checks, and onboarding requirements . Monitor assignment performance, contractor experience, and redeployment opportunities. Business Growth & Retention Identify opportunities to expand services within existing accounts. Provide insights onmarket trends, pay/bill rates, and competitor intelligence . Drivehigh client satisfactionto maximize account retention and growth. Requirements Experience:4–7+ years in US healthcare staffing withhands-on CSU/HWL MSP experience . Knowledge:Deep understanding ofVMS tools(HWL, ShiftWise, Fieldglass, Beeline, etc.) and MSP workflows. Proven success in managing MSP-driven staffing programs (nursing, allied, locums, or non-clinical). Strongrelationship-building, client engagement, and negotiation skills . Knowledge ofcredentialing, compliance, and healthcare staffing regulations . Excellentcommunication and presentation skills . Ability to thrive in afast-paced, SLA-driven environment . Preferred Qualifications Direct experience withCSU accounts under MSP programs . Exposure tomultiple healthcare systems(acute care, long-term care, outpatient, etc.). Ability to analyze performance metrics (fill rate, aging requisitions, submittal-to-hire ratio) and deliverdata-driven recommendations . Bachelor’s degree inBusiness, HR, Healthcare Administration, or related field . Why Join Us? Opportunity to work withleading MSPs (HWL, CSU, etc.)in the healthcare staffing industry. Competitive compensation withperformance-based incentives . Career growth in afast-growing healthcare staffing organization . Supportive, collaborative, andteam-oriented culture .

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