Training Manager

Looking for experienced HR professional specialized in training and quality development for ExpoInn Suites and Convention a unit of India Expo Centre and Mart Greater Noida. Responsibilities Design customized training modules, including onboarding, leadership development, customer service, food safety, and compliance programs tailored to hotel departments (e.g., front desk, housekeeping, F&B). Deliver engaging training sessions using blended methods like workshops, e-learning, role-playing, and simulations to upskill 200+ staff members annually. Assess training needs through performance reviews, guest feedback, and departmental audits; collaborate with managers to create individualized development plans. Track program effectiveness using KPIs such as retention rates, employee satisfaction scores, and service quality metrics; report outcomes to senior leadership with actionable insights. Manage training budget, vendor relationships, and resources like LMS platforms; ensure all programs comply with labor laws, health/safety standards, and hotel brand guidelines. Foster a learning culture by mentoring trainers, organizing cross-training initiatives, and promoting internal career progression opportunities. Stay updated on industry trends (e.g., digital hospitality tools, sustainability training) and integrate innovative best practices.

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