Senior Operations Engineer

ZineIQ works with the Government across the globe contributing to their Digital Future.You will be part of the Operations Team and will be working on handling the operations, reporting to the Operations Lead.What you will be working on:· Work closely with the engineering and product teams, especially with respect to operations process refining, vendor management, and internal stakeholder management.· Lead the team in re-creation, analysis, troubleshooting, diagnosis and resolving incidents while ensuring everyone are actively working towards established SLA.· Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.· Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of Prod / Staging environments.· Perform analysis of Prod / Staging environments for the purpose of ensuring proper configuration management and consistency.· Work with and manage the development team to identify and manage bugs, constraints, dependencies, and risk.· Coordinate communication between internal and external teams.· Support System Integration Testing (SIT) and User Acceptance Testing (UAT) for project deliveries.· Communicate with the customers on issues / timelines and help them onboard. Support the customers on the usage of the software.What we are looking for:· More than 2 years of working experience as an operations engineer in an agile environment· Excellent communication (English Language) and collaboration skills to work with internal and external stakeholders to incident resolution· Experience in incident and problem management processes· Excellent analytical and problem-solving skills· Experience with coordinating SIT/UAT is preferred but not essential· Knowledge of cloud computing, preferably AWS (logs and others)· Work in a cross-functional service team consisting of software engineers, DevOps, and other specialistsWith Singapore Government engaging in Digital Transformation, ZineIQ will gain the momentum to build a stronger and robust supply chain ecosystem for international trade flows. New efficiencies and opportunities will be unlocked through this collaboration where ecosystem partners come together to achieve a shared visibility of the end-to-end supply chain

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