Customer Support Specialist

About Company,Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.Customer Service / Customer Support Remote indiaHandle customer inquiries via phone, email, chat, or in‑person with accuracy and professionalism.Identify customer issues, troubleshoot effectively, and provide timely resolutions or appropriate alternatives.Maintain detailed and organized records of customer interactions, transactions, and feedback.Follow up with customers to ensure complete resolution and satisfaction.Provide clear product or service information and guide customers through processes or troubleshooting steps.Escalate complex or unresolved issues to senior team members or specialized departments when needed.Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.Collaborate with internal teams (sales, technical support, operations) to improve overall customer experience.Stay updated on product knowledge, policy changes, and new service offerings.Identify recurring issues and share insights with management to support process improvements.Handle customer complaints with empathy, patience, and a solution‑oriented mindset.Support onboarding of new customers by providing guidance and answering initial questions.Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment

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