Global Head of RCM Operations

THIS IS A FULL-TIME ONSITE ROLE IN HYDERABAD/MumbaiAt the heart of our value proposition lies operational excellence. As the Head of Provider Operations, reporting to the COO, you will have full strategic and operational responsibility for managing client delivery in our provider business. Your primary goal will be to establish trusted advisor relationships with clients, leveraging client's transformative offerings to expand global footprint. You will achieve this by delivering exceptional results while utilizing cutting-edge productivity tools to improve profitability.Client is committed to becoming a leading full-service BPM player in the Provider vertical. As the leader of the Provider Operations, you will be responsible for ensuring its overall viability, effectiveness, and operational efficiency. You will achieve this by fostering high levels of employee engagement and displaying role model values and competencies.Business Strategy · Manage large scale multi-geographic operations, with key responsibility, including performance, profitability, people, and client management.· Responsible for Revenue generation (existing clients) and profitability of the Provider portfolio· Pivot to Digital First strategy, by pushing forward digital solutions and services to our clients.· Take the lead in understanding the critical areas of client’s business and offering them consultation and advisory on the back of bespoke solutions.· Maintain positive working relationships with existing and new clients with a constant focus on premier customer service in a growth-oriented environment.· Drive operational predictability & efficiencies by deploying appropriate processes and governance.· Work with Business Transformation teams to develop innovative and transformational solutions for clients.· Cross leverage opportunities for growth and improvement by ensuring all areas of operations and support work together to optimize overall operational strategy.· Champion continuous process enhancement for operational excellence.· Support Business Development teams in new customer acquisition by providing operational expertise needed to win new clients.· Participate in new business opportunities by giving inputs at pre or post sale, client meeting/presentations etc.· Represent Firstsource to clients, prospective clients, and other external parties, as necessary during employment, so as to enhance the image of the Company.· Take a lead on risk management, coordinate risk management and personnel issues with Legal and HR Departments.· Support talent acquisition, growth and development of employees ensuring employee satisfaction and talent retention.

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