Field Service Engineer

1. Customer Support & Relationship Management o Provide technical support, guidance, and troubleshooting for marking and coding machines. o Build and maintain strong relationships with existing clients through regular visits and communication. o Identify and address customer pain points by recommending product improvements or new solutions. o Conduct training sessions for customers on product usage and maintenance. 2. Service & Maintenance o Perform installation, commissioning, preventive maintenance, and servicing of machines. o Ensure timely resolution of customer complaints and service requests. o Maintain customer records, service reports, and share insights with managers for service enhancement. o Plan and execute Annual Maintenance Contracts (AMC) and schedule periodic maintenance visits. 3. Technical Expertise & Troubleshooting o Diagnose and resolve machine issues efficiently, ensuring minimal downtime. o Stay updated on industry trends, competitor activities, and technological advancements. o Maintain a high level of product knowledge to provide accurate technical support. 4. Documentation & Reporting o Prepare and submit detailed service reports, including findings, recommendations, and resolutions. o Maintain accurate logs of service activities and customer interactions. o Provide market insights and competitor analysis reports to the management team. 5. Travel & On-Site Support o Willingness to travel as per company requirements for on-site service and support. o Coordinate with internal teams to ensure timely service delivery and spare parts availability. Skills & Competencies:  Strong problem-solving and analytical skills.  Good communication and interpersonal skills.  Basic knowledge of computers, MS Office, and internet usage.  Self-motivated team player with the ability to work independently.  Multilingual skills preferred for better customer interaction. Job Type: Full-time Pay: ₹20, ₹30,000.00 per month Benefits: Health insurance Provident Fund Experience: total work: 1 year (Preferred) Work Location: In person

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