Cluster Manager

Key Responsibilities:- Conduct induction and onboarding training for new joiners - Deliver classroom and on-the-job training on sales, product knowledge, VM basics, and customer service - Provide on-floor coaching and performance feedback to store teams - Identify training needs and skill gaps through store visits and audits - Develop and update training materials, manuals, and presentations - Track training effectiveness and maintain training MIS - Coordinate with HR and Operations teams for training calendarsRequired Skills- Strong communication, facilitation, and presentation skills - Good understanding of retail operations and sales processes - Ability to engage frontline retail staff effectively - Basic knowledge of MS Excel and PowerPoint - Willingness to travel across storesQualification & Experience:- Graduate preferred - 4-6 years of experience in retail training or store operations

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