Team Leader (Travel & Ticketing)

Job Title: Team Leader (Travel & Ticketing – International Process)Location: JaipurSalary: Up to 6.5 LPAShift: Rotational ShiftsJoining: Immediate Joiners PreferredTransport: Cab Facility AvailableTotal Experience: 4–6 years in a BPO/International Contact Center. Job SummaryWe are looking for a dynamic and result-driven Team Lead for leading our customer support team. The candidate will be responsible for managing a team, ensuring performance metrics are met, and delivering high-quality customer service while maintaining operational efficiency.Key ResponsibilitiesLead, manage, and motivate a team of customer support executives.Monitor team performance against KPIs such as SLA, quality, productivity, and customer satisfactionConduct regular team huddles, feedback sessions, and performance reviewsHandle escalations and provide timely resolutionsEnsure adherence to company policies, processes, and compliance standardsPrepare and maintain reports on team performance and operational metricsDrive process improvements and implement best practicesCoordinate with internal stakeholders for smooth operationsRequired Skills & QualificationsMinimum 4 years of experience in BPO/Customer Support with at least 2 years in a Team Lead roleExcellent communication and interpersonal skillsStrong leadership and people management abilitiesGood analytical and problem-solving skillsAbility to work in rotational shifts

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