We’re Hiring: Team Leader – International Travel & Ticketing (GDS Expert)Location: Jaipur (On-site)Experience: 4–6 Years |Rotational ShiftRole OverviewWe are looking for a Travel Team Leader (International Process) with strong GDS expertise to manage a team and drive operational excellence in a fast-paced BPO environment.Key Responsibilities- Lead a team of 15–20 travel consultants
- Manage KPIs: SLA, AHT, CSAT, NPS
- Handle international ticketing (issuance, reissue, refunds)
- Manage escalations & complex itinerariesMust-Have Skills- GDS Expertise: Amadeus / Sabre / Galileo
- International Travel Ticketing Experience
- Team Handling (10+ agents)
- BPO / Contact Center (Voice Process)
- Advanced Excel (VLOOKUP, Pivot)Eligibility- 4–6 yrs in Travel BPO
- 1+ yr as Team Leader
- Graduate
- Excellent communication skills