Job Title:
Travel Specialist
Company: Impetus Career Consultants
Location: Jaipur, Rajasthan
Created: 2026-03-27
Job Type: Full Time
Job Description:
We’re Hiring: Team Leader – International Travel & Ticketing (GDS Expert)Location: Jaipur (On-site)Experience: 4–6 Years |Rotational ShiftRole OverviewWe are looking for a Travel Team Leader (International Process) with strong GDS expertise to manage a team and drive operational excellence in a fast-paced BPO environment.Key Responsibilities- Lead a team of 15–20 travel consultants - Manage KPIs: SLA, AHT, CSAT, NPS - Handle international ticketing (issuance, reissue, refunds) - Manage escalations & complex itinerariesMust-Have Skills- GDS Expertise: Amadeus / Sabre / Galileo - International Travel Ticketing Experience - Team Handling (10+ agents) - BPO / Contact Center (Voice Process) - Advanced Excel (VLOOKUP, Pivot)Eligibility- 4–6 yrs in Travel BPO - 1+ yr as Team Leader - Graduate - Excellent communication skills