Call Center Manager

Role : Call Centre ManagerRole & Responsibilities Manage and oversee the daily operations of the call center. Lead, train, and supervise a team of approximately10 callers . Ensure call quality, productivity, and performance targets are met. Handle escalations and resolve customer or stakeholder concerns efficiently. Prepare daily, weekly & monthly reports on team performance, call metrics, and outcomes. Coordinate with internal teams and external stakeholders to ensure smooth workflow.Eligibility Requirements (Non-Negotiable) Graduate or abovein Journalism / Marketing / Mass Communication. Minimum3+ years of relevant experiencein call center operations or team management. Proven experience managing a team of10 or more members . Prior experience working withgovernment or political departments . Must be locally based inJaipur . Proficiency inHindi . Strong leadership, communication, and problem-solving skills. Ability to handle pressure and manage multiple priorities. Basic knowledge of CRM systems and reporting tools.

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